Frequently Asked Questions
General Questions
Can I order custom/special sizes?
Reach out to us at contact@mycampusgear.ca to talk about custom/special sizes. We're happy to make any accomodations we can.
Can I order a customized team set?
We'd love to hook your team up with some custom gear. Send us an email, support@mycampusgear.ca
When is my school getting added?
Check out the Request your School page here. We'd love to add your school!
What payment methods are accepted?
We accept all major credit cards, Apple Pay, Google Pay, & Afterpay.
Shipping Questions
How long does shipping take?
Excluding processing time, shipping takes 1-2 school days.
Where is my order tracking info?
Our orders are sent out via local courrier and don't have tracking information. Orders are expected to arrive within 1 full day of being shipped.
Ambassador Questions
What is an ambassador?
Brand ambassadors show off our gear at their school in exchange for exclusive rewards & prizes.
How can I become an ambassador?
We're so glad you're interested! Check out our ambassador page here.
Warranty Questions
My item is defective, where can I request a replacement?
Send us an email at contact@mycampusgear.ca with [Warranty Claim] in the subject line.
I lost my product, can I get a new one?
Lost items aren't covered under our lifetime warranty.
My product has been discontinued but I need a replacement, what do I do?
We'll honour your warranty with a new, equally priced product.
Still have questions?
We have answers. Fill out the form below & we'll get back to you ASAP.